为具有多个项目地点的半导体公司提供 24/7 SCADA 系统维护服务

自 2010 年以来,Plant Werx 为每个项目现场提供 24/7 的专门工程师,为我们的半导体客户的 SCADA 系统维护和临时服务(包括紧急回电)提供服务。 我们的客户是硅到半导体存储器解决方案的全球领导者,在新加坡拥有 4 家制造工厂。

目标
  • 当临时触发时,使系统正常化并尽量减少对生产的影响
  • 在搭配或故障排除期间支持第三方供应商
  • 向客户提供建议以尽量减少影响
挑战
  • 找出根本原因和解决方案,防止类似情况再次发生
  • 客户信息或反馈无法确定现场当前情况
Solutions Implemented by Plant Werx
  • Deployment of experienced engineer to normalize the system
  • Having professional team to support remotely when ad-hoc has been triggered
  • Monitoring for 30 to 60 minutes to make sure the system is stable
Results
  • Average time to normalize on site situation is 2 hours
  • For Project Site A: Total savings in 7 years: SGD 302,700; average monthly savings since January 2016 to present: SGD 3,400
  • For Project Site B: Total savings in 2 years: SGD 172,000; average monthly savings since September 2021 to present: SGD 8,200