24/7 SCADA System Maintenance Services for a Semiconductor Company with Multiple Project Locations

Since 2010, Plant Werx provides a dedicated engineer per project site 24/7 for our semiconductor customer’s SCADA system maintenance and ad-hoc services including emergency call back. Our customer is a global leader in silicon-to-semiconductor memory solutions with 4 fabrication facilities in Singapore.

Goals

• To normalize system and minimize the impact on production when ad-hoc is triggered
• To support third-party vendors during tie-in or troubleshooting
• To provide suggestions to customer to minimize the impact

Challenges

• To find out the root cause and solution to prevent it from happening again
• Customer’s information or feedback unable to determine the current situation at site

Solutions Implemented by Plant Werx

• Deployment of experienced engineer to normalize the system
• Having professional team to support remotely when ad-hoc has been triggered
• Monitoring for 30 to 60 minutes to make sure the system is stable

Results

• Average time to normalize on site situation is 2 hours
• For Project Site A: Total savings in 7 years: SGD 302,700; average monthly savings since January 2016 to present: SGD 3,400
• For Project Site B: Total savings in 2 years: SGD 172,000; average monthly savings since September 2021 to present: SGD 8,200