24/7 Online Remote Assistance for a Coffee Roastery

After site commissioning, Plant Werx also provided telephone and remote support for the Shanghai coffee roastery.

  • Around-the-clock support for PLC and SCADA troubleshooting
  • PLC programme process logic bugs
Solutions Implemented by Plant Werx
  • Improvement on existing programme logic
  • Assigned a dedicated engineer 24/7 to ensure that site issues will be resolved as soon as possible
  • Prevented future loss of data due to programming bugs
  • Minimised production downtime due to programming bug needing manual intervention