24/7 Online Remote Assistance for a Coffee Roastery

After site commissioning, Plant Werx also provided telephone and remote support for the Shanghai coffee roastery.

Goals

• Around-the-clock support for PLC and SCADA troubleshooting

Challenges

• PLC programme process logic bugs

Solutions Implemented by Plant Werx

• Improvement on existing programme logic
• Assigned a dedicated engineer 24/7 to ensure that site issues will be resolved as soon as possible

Results

• Prevented future loss of data due to programming bugs
• Minimised production downtime due to programming bug needing manual intervention